Responsible Gambling Policy

Operator: SkyHigh Innovations Limited
Applies to: All customers using our services
Last updated: 12 May 2026

Our Commitment

We believe gambling should be fun, safe, and entirely under your control. Our commitment is to protect your wellbeing and help you enjoy our services responsibly.

We:

• Promote gambling as entertainment, not as a way to make money or solve financial problems
• Provide easy-to-use tools that help you control your time and spending
• Take strong steps to protect vulnerable customers and prevent underage gambling
• Offer support and guidance if gambling starts to feel difficult or out of control
• Respect your right to take breaks or stop gambling completely

Your safety and wellbeing always come first.

Gambling is for Adults Only (Age Restricted)

You must meet the legal minimum age in your jurisdiction to register, deposit, play or use our services (minimum 18+, but could be higher depending on local law). We use robust age-verification checks during registration and may request identity documents at any time. We also monitor for signs of underage access and take immediate action if suspected.

If you believe someone underage is using our services (or attempting to), please contact our support team immediately.

Stay in Control – Tools Available to You

We provide a range of tools to help you manage your gambling. These can be set by contacting customer support:

• Deposit limits (fiat currencies only)
• Self-Exclusion (temporary blocks from one week to several years)
• Permanent self-exclusion or full account closure for gambling-related concerns

Self-Exclusion Details

You may voluntarily block your account for a chosen period or permanently. During self-exclusion:

• No deposits, bets, or gameplay are permitted
• All marketing communications will be stopped (service-related messages may still be sent)

After a fixed-term self-exclusion ends, your account will be reactivated automatically unless you choose otherwise. Permanent closure is irreversible.

Know the Signs – When Gambling Might Be a Problem

If gambling starts to cause stress or loss of control, it may be time to take a break or seek support. Warning signs include:

• Spending more time or money than intended
• Chasing losses
• Feeling anxious or irritable when not gambling
• Using gambling to escape problems
• Hiding gambling activity
• Feeling guilt or distress
• Borrowing money to gamble
• Neglecting responsibilities
• Difficulty stopping

If any of these apply, we strongly encourage you to use our tools or seek help.

We Are Here to Support You

Our support team is available 24/7 and treats all requests with confidentiality and respect.

You can contact us for:

• Activating limits or self-exclusion
• Account closure
• General responsible gambling guidance

Customer Support:

• Live Chat – available in your account (24/7)
• Support Ticket – via our website

Independent International Support Services

We encourage you to seek independent support if needed:

• Gambling Therapy – www.gamblingtherapy.org
• Gamblers Anonymous – www.gamblersanonymous.org
• Gam-Anon – www.gam-anon.org
• GambleAware – www.gambleaware.org

Additional Tools

You may also use blocking software to limit access to gambling:

• Gamban
• BetBlocker
• Net Nanny

The World Health Organization (WHO) recognises gambling harm as a public health issue. Learn more at www.who.int.

Responsible Marketing

We do not target minors or self-excluded individuals. All marketing complies with international standards and includes responsible gambling messaging.

You may opt out of marketing at any time by contacting support.

Contact Us

If you need help or have questions:

• Live Chat – available 24/7
• Support Ticket – via our website

18+ (or legal age in your jurisdiction). Gamble responsibly.