Privacy Notice

How We Protect Your Personal Information

Company: SkyHigh Innovations Limited (21.com)
Effective Date: 12 May 2026
Version: 1.0

At 21.com, we respect your privacy and are committed to protecting your personal information in compliance with international best practices and data protection standards.

This Privacy Notice explains:

What personal information we collect from you when you use our website, mobile app, or gambling services;
Why we collect and use it;
How we keep it safe;
Who we share it with (and why);
Your rights over your information;
How to contact us if you have questions.

This Notice applies to all players ("you") who register, play, or interact with our services. By creating an account or using our platform, you agree to the practices described here. If you do not agree, do not create an account or use our services.

1. Who We Are

SkyHigh Innovations Limited (“21.com”, “we”, “us”, “our”) is the data controller responsible for your personal information. We are licensed by the Gaming Board of Anjouan (licence number ALSI-202511047-FI2) and operate in accordance with the Computer Gaming Licensing Act 007 of 2005 of Anjouan (Union of Comoros).

2. What Personal Information We Collect

We collect only the information we need to provide our services, verify your identity, comply with laws, and protect against fraud, money laundering or harm. This may include the following:

Identity and contact details — Full name, date of birth, national ID/passport number, phone number, email address, residential address.
Account and verification data — Username, password/PIN, selfies or documents for age/ID verification (to confirm you are 18+).
Financial and transaction information — Payment method details, deposit/withdrawal amounts, transaction history.
Gambling activity data — Bets placed, wins/losses, game play history, session duration, deposit limits or self-exclusion requests.
Technical and device data — IP address, device type, browser information, location data, and login times.
Responsible gambling data — Any self-exclusion requests, or communications indicating potential harm and/or safer gambling concerns.
Communications — Emails, chat logs, recordings of calls, or support tickets you send us.

We do not collect sensitive information (such as health data or ethnicity) unless directly relevant to responsible gambling support and only with appropriate safeguards, or you proactively volunteer such information during communication with us.

3. How We Collect Your Information

Directly from you — When you register, deposit funds, play, update your profile, contact support, or self-exclude.
Automatically — Through cookies, device logs, and analytics when you visit our site/app.
From third parties — Payment providers (for transaction confirmation), identity verification services, or regulators (Gaming Board of Anjouan; Anjouan Offshore Authority).

4. Why We Use Your Information (Purposes and Legal Basis)

We process your personal information only when we have a valid legal reason in line with the below:

To provide and manage your account and gambling services (necessary for our contract with you).
To verify your age (18+) and identity, prevent fraud, money laundering, or underage access (legal obligation).
To process deposits, withdrawals, and payments (contractual necessity).
To monitor for responsible gambling and protect you from harm (legitimate interests and legal obligation).
To comply with regulatory reporting.
To improve our services, detect technical issues, or personalise features.
To send marketing messages.

We never use your data for automated decisions that significantly affect you without human oversight and proper safeguards.

5. Who We Share Your Information With

We share your information only when necessary:

With regulators — Gaming Board of Anjouan; Anjouan Offshore Authority; local data commissioners.
With service providers — Payment processors, identity verification companies, cloud hosting, fraud detection tools (they act as processors under strict contracts).
With legal authorities — If required by law, court order, or to protect our rights/safety.

6. How Long We Keep Your Information

We keep your data only for as long as necessary:

Account and transaction records — At least 5 years after account closure (in line with international best practice standards).
Responsible gambling records — For the exclusion period plus additional time for protection/audit purposes.
Marketing data — Until you withdraw consent.

After that, we securely delete or anonymise your personal data. You can ask for details on retention periods by contacting us through chat or by opening a support ticket on our website.

7. How We Protect Your Information

We use strong security measures (encryption, access controls, firewalls, regular testing) to protect your data from loss, misuse, or unauthorised access. All staff receive regular training on data protection.

8. Your Rights

You have the right to:

Access your data.
Correct inaccurate information.
Erase your data (in some cases, subject to legal retention obligations).
Restrict or object to processing.
Withdraw consent (for marketing or optional uses).
Receive your data in a portable format (where applicable).

To exercise any of the above listed rights, contact us through chat or by opening a support ticket on our website. We will respond within the time required by law (usually 14–30 days) after verifying your identity.

9. International Transfers

We ensure that any transfers of personal data comply with international best practice standards. We do not transfer personal data internationally unless appropriate safeguards are in place, and the transfer is necessary for legitimate purposes, such as, using international cloud hosting providers, maintaining business operations, payment processors, or global KYC/verification services.

10. Changes to This Notice

We may update this Notice to reflect legal or service changes. We will post the new version here with the updated date.

11. Contact Us

For questions, requests, or concerns, contact us through chat or by opening a support ticket on our website.

Thank you for trusting us with your information. We are committed to keeping it safe and handling it responsibly.

If you have any questions, please reach out—we're here to help.