Cookie Policy

Company: SkyHigh Innovations Limited
Effective Date: 12 May 2026
Version: 1.0

SkyHigh Innovations Limited (“21.com”, “we”, “us”, or “our”) is the data controller of your personal information. We are licensed by the Gaming Board of Anjouan (licence number ALSI-202511047-FI2) and operate in accordance with the Computer Gaming Licensing Act 007 of 2005 of Anjouan (Union of the Comoros).

This Cookie Policy explains what cookies and similar technologies we use on our website, why we use them, and how you can manage your preferences. It forms part of our data protection framework and should be read together with our Privacy Notice and General Terms and Conditions.

We are committed to transparency. We may also use similar tracking technologies such as web beacons, pixels, local storage, and device fingerprinting. This policy applies to all of them.

1. What Are Cookies?

Cookies are small text files stored on your device (computer, smartphone, or tablet) when you visit a website. They help the site recognise your device, remember your preferences, and improve your experience.

Cookies can be:

First-party (set by 21.com) or third-party (set by our partners).
Session cookies (deleted when you close your browser) or persistent cookies (remain on your device for a set time).

2. Types of Cookies We Use

We use the following categories:

Strictly Necessary (Essential) Cookies - These are required for the website to function securely. They enable features such as secure login, account authentication, transaction processing, and fraud prevention. These cookies cannot be disabled without affecting core functionality.
Performance and Analytics Cookies - These collect anonymous information about how visitors use the site (e.g., most visited pages, session duration). This helps us analyse traffic and improve the website’s performance and user experience.
Functional Cookies - These remember your choices (e.g., language settings, game preferences, or login details) to provide a more personalised and convenient experience.
Advertising and Targeting Cookies - These deliver relevant advertisements, measure the effectiveness of marketing campaigns, limit ad frequency, and support retargeting based on your interests.

3. Third-Party Cookies

We work with trusted third-party providers for analytics, advertising, and marketing services. These partners may set cookies when you use our website.

Key examples:

Google Analytics and Google Ads — for performance measurement and targeted advertising. See Google’s Privacy Policy.
Meta (Facebook Pixel) — for social media advertising and conversion tracking. See Meta’s Cookies Policy.
Sentry – performance monitoring and error tracking. See Sentry’s Privacy Policy.
Amazon Web Services – cloud computing services. See AWS’ Privacy Notice.
Samoukale Ltd – advertising technologies. See the Privacy Policy.

These third parties may use the data for their own purposes, including serving personalised ads on other platforms. We only share data as necessary and in accordance with our agreements and applicable laws.

4. Your Cookie Preferences and Consent

You can manage or disable cookies through your browser settings. Please note that disabling certain cookies may affect the functionality of our website. Below are links to instructions for managing cookies in popular browsers:

Your continued use of our website constitutes consent to all non-essential cookies. If you do not agree to how we use cookies and similar technologies, do not create an account or cease using our products and services immediately.

5. Updates to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in technology, our services, or legal requirements. We will update the Effective Date and, where material changes occur, notify you appropriately via the website.

Please review this policy periodically.

6. Contact Us

If you have any questions or concerns about this Cookie Policy, please contact us via:

Live Chat (available on the website), or
Support Ticket in your account dashboard.