Operator: SkyHigh Innovations Limited
Registered Address: San Victor Street, Orange Walk Town, Belize
Licence Holder: Licensed to provide gambling services under the laws of Anjouan (Union of the Comoros)
Regulator: Anjouan Gaming Authority (AGA)
Effective Date: 12 May 2026
Last Updated: 12 May 2026
Version: 1.0
Table of Contents
1. IMPORTANT LEGAL NOTICE AND CONTRACT FORMATION.
2. REGULATORY STATUS, LICENSING AND COMPLIANCE FRAMEWORK.
3. ELIGIBILITY, LEGAL CAPACITY AND AGE RESTRICTIONS.
4. ACCOUNT REGISTRATION AND ACCOUNT INTEGRITY.
5. VERIFICATION, AML/CTF COMPLIANCE AND CUSTOMER DUE DILIGENCE.
6. PROHIBITED JURISDICTIONS AND PERSONS; PROHIBITED ACTIVITIES.
7. ACCOUNT SUSPENSION, RESTRICTION AND TERMINATION.
8. GOVERNING LAW AND JURISDICTION.
9. ENTIRE AGREEMENT.
10. NO WAIVER.
11. ASSIGNMENT AND TRANSFER.
12. THIRD-PARTY RIGHTS.
13. SEVERABILITY.
14. SURVIVAL.
15. LANGUAGE AND PRECEDENCE.
16. ELECTRONIC COMMUNICATIONS AND RECORDS.
17. RISK WARNINGS.
18. CUSTOMER ACKNOWLEDGEMENT.
19. INDEMNITY AND LIMITATION OF LIABILITY.
20. FORCE MAJEURE.
ANNEX A – SPORTS BETTING RULES.
ANNEX B – CASINO & RNG RULES.
ANNEX C – BONUS & PROMOTIONS.
ANNEX D – PAYMENTS, WITHDRAWALS & CHARGEBACKS.
ANNEX E – TECHNICAL ERRORS & SETTLEMENT.
ANNEX F – SAFER GAMBLING ENFORCEMENT.
ANNEX G – COMPLAINTS & DISPUTE HANDLING.
ANNEX H – REGULATORY DISCLOSURES.
1.1 These Terms and Conditions (together with all Annexes, policies, rules, and documents expressly incorporated by reference) (“Terms”) constitute a legally binding agreement between you and the Operator (“we”, “us”, “our”).
1.2 These Terms govern your access to and use of:
· The Operator’s website(s) (“Website”);
· Mobile applications;
· All gambling products and services offered by the Operator; and
· Any associated features, tools, content, or functionality (together, the “Services”).
1.3 By registering an Account (as defined below), depositing funds, placing a bet, participating in any game, or accessing or using the Services in any way, you irrevocably confirm that you have read, understood, and agreed to be legally bound by these Terms.
1.4 If you do not agree with any part of these Terms, you must not create an Account and must immediately cease using the Services.
1.5 We may revise these Terms at any time at our sole and absolute discretion without notice or liability. The revised Terms will be effective immediately upon posting on the Website. Your continued use of the Services after the effective date of modification of the Terms constitutes acceptance. It is your responsibility to review the Terms regularly.
1.6 Nothing in these Terms is intended to exclude or limit any mandatory rights under applicable law, but to the maximum extent permitted we exclude all other warranties, conditions, and liabilities.
2.1 The Operator holds a valid licence issued under the Anjouan Gaming License and is subject to supervision by the Anjouan Gaming Authority (AGA).
2.2 The Operator operates in accordance with Anjouan gaming regulations, licence conditions, international AML/CTF standards, data protection principles, and applicable consumer protection rules.
2.3 At our sole and absolute discretion and without notice or liability, we may refuse to provide service, restrict access, suspend or terminate any Account at any time for any reason or no reason, including but not limited to, where we believe it is necessary for compliance with law, licence conditions, regulatory directions, to protect our interests, prevention of fraud or financial crime, protection of customers, or protection of the integrity of the Services.
3.1 You must be at least eighteen (18) years of age (or older if so required in your jurisdiction of residence) to register an Account and use the Services.
3.2 It is your sole responsibility to know and comply with the legal gambling age in your country of residence. Underage gambling is strictly prohibited and will result in immediate permanent Account closure and forfeiture of funds.
3.3 By using the Services you represent and warrant that you are of legal age, have full legal capacity, are acting in your personal capacity, and all information provided is true, accurate and complete.
3.4 We may require proof of age, identity, residency or location at any time. You must provide such proof within seven (7) days of our request (or such shorter period as we may reasonably specify in urgent circumstances). Failure to provide satisfactory proof will result in suspension of your Account. If satisfactory proof is not provided within thirty (30) days of our initial request, we may close your Account. Any remaining balance will be returned to you (less any amounts reasonably withheld pending investigation or as required by applicable law) after deduction of any applicable administrative fees, provided you are not in breach of these Terms.
3.5 Where we reasonably suspect underage use, we may:
· Void all bets;
· Confiscate all winnings and funds;
· Withhold funds pending investigation;
· Report to authorities where required.
4.1 For you to be able to access and use our Services, you must first register personally with us and open an account ("Account"). Only one Account per person is permitted. You may not open or operate multiple Accounts, whether directly or indirectly.
4.2 You are solely responsible for maintaining the confidentiality and security of your login credentials. Any activity under your Account is your responsibility, authorised or not.
4.3 You must immediately notify us of any unauthorised access, suspected compromise, or security breach.
4.4 We reserve the right at our sole and absolute discretion without notice or liability to refuse registration, suspend or permanently close any Account if we suspect:
· false information,
· multiple Accounts,
· fraud,
· abuse,
· money laundering or terrorist financing concerns,
· breach of these Terms, or
· any risk to us or the Services.
4.5 You may not transfer, sell, pledge, gift, encumber, assign, trade, broker, or otherwise dispose of your Account, balance, winnings, deposits, bets, rights or claims in any way (including to family, friends, third parties, fiduciaries, or entities), except where expressly permitted under clause 4.6 (Player-to-Player Transfers, if offered). Any attempt to do so outside the scope of Clause 4.6 is void and may result in immediate Account closure and forfeiture of winnings and bonuses. Any deposited funds not derived from winnings or bonuses will be returned to you after deduction of any applicable administrative fees and subject to successful verification and AML/CTF checks.
4.6. Player-to-Player Transfers (If Offered)
4.6.1 The Operator may, at its sole and absolute discretion, allow limited player-to-player transfers of funds between Accounts (“P2P Transfers”) as a discretionary feature of the Services. P2P Transfers may be subject to additional terms as may be made visible to you on the Website.
4.6.2 P2P Transfers are not a right and may be enabled, restricted, suspended or withdrawn at any time without notice, liability or compensation. P2P Transfers may not be available in all jurisdictions or for all payment methods.
4.6.3 Where permitted, P2P Transfers are subject to the following mandatory conditions:
(a) both the sending and receiving Accounts must be fully verified and have successfully completed all applicable KYC, AML/CTF and sanctions screening checks;
(b) transfers may only occur between Accounts held by natural persons of legal age acting in their personal capacity, and not on behalf of any third party or business entity;
(c) transfers may only be made from cleared, withdrawable balances that have satisfied all applicable wagering requirements and cooling-off periods, and may not involve bonus funds, promotional credits, restricted funds, locked funds, or any funds subject to pending wagering requirements;
(d) transfers may not be used to circumvent deposit limits, wagering requirements, responsible gambling controls, payment restrictions, closed-loop payment principles, or any other safeguards applied to either Account;
(e) all P2P Transfers are subject to transaction limits, velocity controls, monitoring thresholds and enhanced due diligence measures determined by the Operator in its sole discretion.
4.6.4 P2P Transfers are strictly prohibited where the Operator reasonably suspects that the transfer:
(a) constitutes or facilitates money laundering, terrorist financing, fraud, collusion, abuse, or any other financial crime;
(b) involves third-party funding, proxy gambling, account sharing or rental, or use of an Account for the direct or indirect benefit of another person or entity;
(c) is intended to disguise the source of funds, evade regulatory or geographic restrictions, or manipulate promotions, bonuses, loyalty programs, tournaments, or wagering conditions.
4.6.5 The Operator reserves the right, without notice and without liability, to:
(a) refuse, reverse, delay or block any P2P Transfer;
(b) freeze, segregate, or hold funds involved in a P2P Transfer pending investigation, for such period as needed to complete the investigation;
(c) impose additional verification or source-of-funds checks;
(d) void related bets or transactions;
(e) suspend or permanently close one or both Accounts involved; and/or
(f) report the transaction to regulators, financial institutions, or law enforcement authorities where required or deemed appropriate.
4.6.6 All P2P Transfers are irreversible once processed, except where reversal is required by law or regulatory direction.
4.6.7 The Operator shall not be liable for any losses, disputes, claims, or damages (whether direct, indirect, consequential, or otherwise) arising from or in connection with P2P Transfers, including but not limited to disputes between players, mistaken transfers, unauthorized transfers resulting from compromised Account credentials, or misuse of transferred funds.
4.6.8 P2P Transfers do not create any fiduciary, agency, partnership, trust, joint venture, or other special relationship between the Operator and any customer, or between customers. The Operator acts solely as a platform facilitator and assumes no responsibility for the underlying purpose, legality, or consequences of any transfer between customers.
5.1 We apply strict KYC, AML, CTF and sanctions compliance measures in line with international standards and Anjouan requirements.
5.2 We may request at any time:
· proof of identity,
· age,
· address,
· payment method ownership,
· source of funds/wealth, and
· any other information we deem necessary.
5.3 Failure to provide requested information promptly and accurately may result in Account restriction, suspension, closure, withholding of funds, and/or reporting to authorities.
5.4 You warrant that all funds deposited are not tainted, derived from illegal activity, or linked to sanctioned persons/jurisdictions.
5.5 You consent to us collecting, storing, and analysing your data (including transaction history, IP addresses, device info, and behavioural patterns) for AML/CTF, fraud detection, and player profiling purposes. We may share this data with regulators, authorities, or third-party providers without further notice.
5.6 If we detect or suspect any link to sanctioned persons/jurisdictions, high-risk activity, or deliberate evasion of our controls (e.g., use of VPN or other technical means to circumvent geographic restrictions), we may immediately freeze funds, suspend or close the Account, and report to relevant authorities as required by law. Funds will remain frozen pending completion of our investigation and any regulatory or law enforcement proceedings. We shall not be liable for any losses arising from such actions in accordance with our legal and regulatory obligations.
6.1 Our Services are not offered to persons located in prohibited jurisdictions, including but not limited to: Afghanistan, Aruba, Australia, Austria, Bahamas, Belgium, Bonaire, Central African Republic, Comoros, Costa Rica, Curacao, Cyprus, Czech Republic, France, Germany, Gibraltar, Greece, Haiti, India, Iran, Iraq, Israel, Italy, Lebanon, Libya, Lithuania, Malta, Marshall Islands, Myanmar, Netherlands, North Korea, Ontario (Canada), Portugal, Romania, Saba, Singapore, South Africa, Spain, St Eustatius, United Arab Emirates, United Kingdom, United States of America and USA Minor Outlying Islands, US Virgin Islands, all FATF blacklisted countries, and any other jurisdiction we deem as prohibited in our sole discretion. The current list of prohibited jurisdictions is maintained on our Website and may be updated from time to time.
6.2 You must not access the Services from any prohibited jurisdiction (including via VPN, proxy, or other technical means designed to circumvent geographic restrictions). If we detect or reasonably suspect access from a prohibited jurisdiction, we may immediately block access, suspend or close your Account, void any bets placed during the period of prohibited access, and forfeit any winnings derived from such bets.6.3 Politically Exposed Persons (PEPs), their close associates, and family members (RCAs) must disclose their status immediately and are subject to enhanced monitoring that may continue even after they cease to be a PEP or RCA. The enhanced due diligence measures may include requests for:
· additional identity documents
· source of funds / source of wealth evidence
· bank statements
· signed disclosure form confirming that the funds used for gambling belong to them.
6.4 If you are or become a PEP/RCA you must inform us immediately. Failure to disclose PEP/RCA status when required, or provision of false information regarding PEP/RCA status, constitutes a material breach of these Terms and may result in immediate Account closure, voiding of bets, forfeiture of winnings and bonuses, and reporting to relevant authorities. Deposited funds not derived from winnings or bonuses will be returned after successful enhanced due diligence verification and subject to deduction of any applicable administrative fees.
6.5 We operate a strict zero-tolerance policy towards any form of fraud, collusion, abuse, or other prohibited conduct across all our products and Services. By registering and using your Account, you agree that you will not engage in, attempt to engage in, or facilitate any of the following prohibited activities:
· Use of multiple accounts to gain unfair advantages, including but not limited to bonus abuse or evasion of restrictions;
· Use of bots, artificial intelligence, automated systems, scripts, or any unauthorized software or tools to access or interact with the Services;
· Collusion with other users or third parties to manipulate outcomes, share information inappropriately, or circumvent the rules of any game or bet;
· Exploiting system loopholes, software bugs, errors in odds or payouts, or incomplete data for personal gain;
· Any form of arbitrage betting, match fixing, insider trading, or market manipulation in sports betting product or any other product;
· Identity theft, use of false, forged, or fraudulent documentation, or impersonation of another person;
· Depositing or wagering with funds obtained fraudulently, illegally, or without proper authorization;
· Money laundering or any other financial crime;
· Engaging in any activity that violates applicable laws or regulations in any relevant jurisdiction;
· Any other conduct that we determine, in our sole discretion, to be fraudulent, abusive, or contrary to the spirit of fair play.
6.6 Bonus abuse is strictly prohibited and includes, but is not limited to, the following activities:
· Opening or operating multiple accounts (whether simultaneously or sequentially) to claim the same promotion, welcome bonus, or any other offer multiple times;
· Delaying game rounds (including in live casino games) or manipulating the timing of gameplay to gain unfair advantage in relation to bonus wagering requirements;
· Hedge betting and/or equal coverage strategies when combined with other risk factors employed solely for the purpose of clearing bonus wagering requirements without genuine gameplay;
· Using bonus funds exclusively on high RTP games or high volatility games without meaningful or varied gameplay;
· Using free bets, promotional tokens, or other promotional offers in a manner that guarantees or is designed to guarantee profit with little to no risk, including but not limited to hedging via betting exchanges, duplicate accounts, or third-party arrangements;
· Abusing any promotional offer in a manner inconsistent with its intended purpose or the spirit of the promotion;
· Coordinating with other users to abuse bonuses or promotions through any means.
6.7 We reserve the right to monitor, review, and investigate all transactions, betting patterns, gameplay, and user activity for evidence of abuse, fraud, manipulation, or breach of these Terms at our sole and absolute discretion. Any activity that we determine, in our sole judgment, to be suspicious, irregular, or in violation of these Terms may lead to one or more of the following actions:
· Immediate suspension or permanent closure of your Account without prior notice;
· Forfeiture and confiscation of all bonuses and promotional winnings, even if already credited to account balance;
· Reversal, cancellation, or voiding of affected bets, wagers, or transactions;
· Disclosure of relevant information to regulatory authorities, law enforcement agencies, payment processors, or other relevant third parties;
· Initiation of civil or criminal proceedings where permitted under applicable laws;
· Placement of your details on internal and external exclusion databases to prevent future access to our Services or those of affiliated operators.
6.8 We may conduct investigations before, during, or after any of the above actions are taken, and we are not obligated to inform you of an ongoing investigation.
7.1 We may suspend, restrict or terminate your Account at our sole and absolute discretion without notice or liability at any time for any reason or no reason, including but not limited to:
· compliance with law or licence conditions;
· prevention of fraud or financial crime;
· your protection or protection of others from harm;
· protection of the Services;
· enforcement of these Terms; or
· risk management.
7.2 Accounts that remain without any deposit since registration (real money funds added to the account balance) and have no activity (defined as no gameplay or bet placement) for fourteen (14) consecutive calendar days will be subject to the following at our sole and absolute discretion:
Immediate or subsequent account closure without prior notice.
Confiscation and forfeiture of any bonuses, free spins, promotional credits, no-deposit rewards, sign-up incentives, or any other funds (including but not limited to bonus money, winnings derived therefrom, or any credited amounts) that may have been granted or earned on the account.
Such confiscated amounts shall be retained by the Operator with no possibility of refund, reimbursement, withdrawal, claim, or recovery by you or any third party.
7.3 Any Account that remains inactive for a continuous period of twelve (12) months will be classified as dormant. Inactivity is defined as no deposit, and no bet placement or gameplay during that period
7.4 Upon closure, open bets will be settled per rules; undisputed positive balance returned subject to verification and internal checks and deduction of any applicable administrative fees; any disputed funds may be forfeited at our discretion.
7.5 We shall not be liable for any loss arising from Account suspension, restriction or termination.
8.1 These Terms are governed by and construed in accordance with the laws of Anjouan (Union of the Comoros), without regard to its conflict of law principles.
8.2 The courts of Anjouan have exclusive jurisdiction over any dispute, claim, or controversy arising from or relating to these Terms, the Services, your Account, or your use of the Services, and you irrevocably submit to the exclusive jurisdiction of such courts and waive any objection to venue or inconvenient forum.
8.3 Notwithstanding the exclusive jurisdiction provisions above, we reserve the right to seek injunctive relief, interim measures, provisional remedies, or enforcement of any judgment or award in any court of competent jurisdiction worldwide, and you consent to such jurisdiction for such purposes.
9.1 These Terms (together with all Annexes, policies, rules, and documents expressly incorporated by reference) constitute the entire agreement between you and the Operator in relation to your use of the Services.
9.2 You acknowledge and agree that you have not relied on any representation, statement, promise, assurance, warranty, or understanding made or given by or on behalf of the Operator or any of its affiliates, directors, officers, employees, agents, or representatives that is not expressly set out in these Terms, and you waive any claims based on any such representation or statement.
9.3 These Terms supersede and extinguish all prior or contemporaneous agreements, understandings, negotiations, discussions, proposals, representations, warranties, or commitments, whether oral, written, electronic, or implied, relating to the Services or the subject matter hereof, and no such prior matters shall have any force or effect.
10.1 No failure or delay by the Operator in exercising any right, power or remedy under these Terms (or any single or partial exercise of any right, power or remedy) shall operate as a waiver of that right, power or remedy or any other right, power or remedy.
10.2 Any waiver must be expressly stated in writing, signed by a duly authorised representative of the Operator, and shall only apply to the specific breach, circumstance, or instance expressly identified in the waiver.
10.3 Any waiver shall not constitute a waiver of any subsequent or continuing breach.
11.1 The Operator may at any time and in its sole discretion assign, transfer, novate, delegate, subcontract or otherwise dispose of any or all of its rights, benefits, liabilities and obligations under these Terms (including in connection with a merger, acquisition, sale of assets, restructuring, or change of control) to any third party without your consent or prior notice, and you agree to be bound by such assignment.
11.2 You may not assign, transfer, novate, delegate, subcontract, pledge, charge, encumber, or otherwise dispose of or deal with any of your rights, benefits, liabilities or obligations under these Terms or your Account without the Operator’s prior written consent, which may be withheld in the Operator's sole and absolute discretion. Any purported assignment in violation of this clause shall be null and void.
12.1 Except as expressly provided otherwise in these Terms, a person who is not a party to these Terms has no right under any law to enforce any term of these Terms.
12.2 The consent of any third party is not required to vary or rescind these Terms.
13.1 If any provision (or part of a provision) of these Terms is found by any court, tribunal or competent authority to be unlawful, invalid, void or unenforceable to any extent, that provision (or part) shall to that extent be severed from the remaining provisions, which shall continue to be valid and enforceable to the fullest extent permitted by law.
13.2 The invalidity or unenforceability of any provision shall not affect the validity or enforceability of any other provision of these Terms.
14.1 Any provisions of these Terms which by their nature or express terms are intended to survive termination or expiry (including but not limited to provisions relating to verification and AML/CTF compliance, settlement of bets, payment obligations, liability limitations and exclusions, indemnities, governing law and jurisdiction, intellectual property, and confidentiality) shall survive and remain in full force and effect following termination or expiry of these Terms or closure of your Account.
15.1 These Terms may be translated into other languages for convenience only.
15.2 In the event of any inconsistency or conflict between the English version and any translated version, the English version shall prevail and be binding.
16.1 You agree and acknowledge that all communications, agreements, notices, disclosures, statements, documents, and records provided or made available by the Operator electronically (via email, in-app notifications, Website posting, account dashboard, or any other electronic means) satisfy any legal, regulatory, or contractual requirement that such communications be in writing, in a durable medium, or personally delivered, and constitute valid and effective notice and delivery.
16.2 Electronic records, logs, transaction histories, and system data maintained by the Operator shall constitute conclusive and admissible evidence of the matters recorded therein, subject to applicable law.
16.3 It is your responsibility to keep your contact details (email, phone, etc.) accurate and up to date. Failure to do so may result in missed important communications.
17.1 Gambling involves significant financial risk. You acknowledge and accept that you may lose some or all of the money you deposit into your Account, and the Operator shall have no liability for any such losses.
17.2 You acknowledge that gambling should be treated solely as entertainment and not as a means of generating income or solving financial problems. You agree that you 7.219.3are not relying on gambling as a source of income and accept full responsibility for any financial consequences.
17.3 You acknowledge that safer gambling tools are available and that you are solely responsible for using them. You agree to seek professional support immediately if gambling is causing you harm or if you suspect you may have a gambling problem. The Operator is not responsible for monitoring your gambling behaviour or intervening in your use of the Services.
17.4 Winnings may be subject to taxes, duties or reporting obligations in your jurisdiction of residence or tax domicile. You are solely responsible for determining and complying with all applicable tax laws.
17.5 You acknowledge and accept that you bear all risks associated with cryptocurrency volatility, blockchain delays, regulatory changes, network congestion, transaction failures, and any other risks inherent in cryptocurrency transactions. The Operator shall have no liability for any losses arising from such risks.
18.1 By registering, depositing funds, placing bets, participating in games, or otherwise using the Services, you acknowledge and confirm that:
(a) You have read, understood and fully agree to be bound by these Terms (as amended from time to time);
(b) You understand gambling involves financial risk and you may lose money;
(c) You are participating voluntarily and solely for entertainment purposes;
(d) You accept full responsibility for all activity on your Account, including all losses, and agree that the Operator shall have no liability for any losses incurred;
(e) You have the legal right and capacity to use the Services in your jurisdiction;
(f) You will comply with all applicable laws and these Terms, and you accept sole responsibility for any failure to do so;
(g) You consent to electronic communications and the use of your data as described in our Privacy Policy.
18.2 You further confirm that you do not consider the Services to be unfair or rigged, and you irrevocably accept all outcomes as final and binding, subject only to the complaints process in Annex G. You waive any right to dispute outcomes except through the complaints process, and you agree that decisions made through the complaints process shall be final and binding with no further right of appeal.
19.1 You agree to indemnify, defend and hold harmless the Operator, its parent companies, subsidiaries, directors, officers, employees, agents, affiliates, licensors, service providers, payment processors, and technology partners from and against any and all claims, liabilities, damages, losses, costs and expenses (including reasonable legal fees and costs of investigation) arising out of or in connection with:
(a) Your breach of these Terms;
(b) Your use (or misuse) of the Services;
(c) Any violation of applicable law or third-party rights by you;
(d) Any fraudulent, collusive, abusive or unlawful activity related to your Account;
(e) Any chargebacks, payment disputes, or reversals initiated by you.
19.2 This indemnity survives termination of these Terms and closure of your Account.
19.3 LIMITATION OF LIABILITY
19.3.1 TO THE MAXIMUM EXTENT PERMITTED BY APPLICABLE LAWS, THE OPERATOR SHALL NOT BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, WHETHER IN AN ACTION IN CONTRACT, TORT (INCLUDING NEGLIGENCE), OR OTHERWISE, ARISING OUT OF OR IN CONNECTION WITH THESE TERMS OR THE USE OF OR INABILITY TO USE THE SERVICES, EVEN IF THE OPERATOR HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.
19.3.2 THE OPERATOR'S TOTAL AGGREGATE LIABILITY TO YOU FOR ALL CLAIMS ARISING OUT OF OR RELATING TO THESE TERMS OR THE SERVICES SHALL NOT EXCEED THE GREATER OF: (A) THE TOTAL AMOUNT OF YOUR DEPOSITS IN THE ONE (1) MONTH IMMEDIATELY PRECEDING THE EVENT GIVING RISE TO THE CLAIM; OR (B) FIVE THOUSAND UNITED STATES DOLLARS (USD $5,000).
19.3.3 You acknowledge and agree that the limitations of liability set forth in this Section 19.3 reflect a reasonable allocation of risk between you and the Operator and form an essential basis of the bargain between the parties. The Services would not be provided to you without these limitations.
19.3.4 The limitations and exclusions in this Section 19.3 shall apply regardless of whether other remedies have failed of their essential purpose and shall survive termination of these Terms and closure of your Account.
20.1 We shall not be liable for any failure or delay in performing our obligations if caused by events beyond our reasonable control, including but not limited to: acts of God, war, terrorism, riots, embargoes, strikes, fire, floods, pandemics, cyber-attacks, blockchain failures, or changes in law/regulation. During any such event, the Operator may suspend Services, void bets, cancel transactions, withhold withdrawals, or take any other action deemed necessary in its sole discretion without liability.
20.2 In the event of force majeure, the Operator's obligations shall be suspended for the duration of the force majeure event. If the force majeure event continues for more than 30 days, the Operator may terminate the agreement immediately without notice and without liability.
20.3 The Operator shall not be required to refund stakes for bets placed before a force majeure event where those bets cannot be settled due to the force majeure event. The Operator may, in its sole discretion, decide how to handle unsettled bets, including but not limited to voiding them, settling them at reduced odds, or carrying them forward, and such decision shall be final and binding.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
A1. Scope and Application
A1.1 This Annex governs all sports betting products offered by the Operator, including but not limited to:
· Pre-match betting;
· In-play (live) betting;
· Accumulators and multiples;
· System bets;
· Outright markets;
· Cash out features (where offered);
· Any other sports betting products made available from time to time.
A1.2 This Annex applies to all customers placing sports bets and supplements the Master Terms & Conditions. In the event of any inconsistency, this Annex shall prevail in relation to sports betting matters.
A2. Formation of Bets
A2.1 A bet is only valid once:
· It has been correctly submitted by the customer;
· It has been accepted by the Operator’s system; and
· A confirmation is displayed or otherwise communicated to the customer.
A2.2 Bets that are not confirmed as accepted (for example due to technical failure, loss of connectivity, system error or insufficient funds) shall not be considered valid. The Operator bears no liability for bets that fail to be placed or accepted due to technical issues or third-party service interruptions, and customers have no claim for potential winnings from unconfirmed bets. The Operator shall use commercially reasonable efforts to maintain system availability consistent with industry standards.
A2.3 It is the customer’s responsibility to check that:
· The bet details are correct (event, market, selection, stake, odds);
· The bet has been successfully placed and accepted.
A3. Stakes, Odds and Bet Limits
A3.1 All stakes are non-refundable once a bet is accepted and the event has commenced, except where these Terms explicitly provide for refunds, where the bet is voided due to Operator error, or where required by applicable law.
A3.2 Minimum and maximum stake limits apply and may vary depending on:
· The event;
· The market;
· The customer’s account status;
· Risk management considerations;
· Regulatory or operational requirements.
A3.3 The Operator reserves the right, in its sole and absolute discretion, to:
· Set individual stake limits;
· Decline bets in whole or in part;
· Apply restrictions to specific markets or customers.
A3.4 Odds are subject to change at any time prior to acceptance of a bet. Once a bet is accepted, the odds applicable to that bet are fixed, subject to the provisions of this Annex relating to errors and irregularities. The Operator reserves the right to correct odds and re-settle bets where obvious errors have occurred, even after the bet has been accepted and settled.
A4. Market Availability and Changes
A4.1 The Operator may, at its discretion:
· Open or close betting markets;
· Suspend betting on any event or market;
· Amend available markets or prices.
A4.2 Markets may be suspended at any time due to:
· Significant price movements;
· Technical issues;
· Integrity concerns;
· Errors in market creation;
· Regulatory or operational requirements.
A4.3 The Operator is not liable for any loss, including loss of profits, loss of opportunities, or any indirect or consequential losses resulting from the suspension, closure, or unavailability of markets. Customers acknowledge that market availability is not guaranteed and the Operator may withdraw any market at any time without notice or liability.
A5. Obvious Errors (Palpable Errors)
A5.1 An “obvious error” includes, but is not limited to:
· Clearly incorrect odds compared to the true probability;
· Odds offered due to human error;
· Incorrect handicaps, totals, or market descriptions;
· Incorrect team or player listed in a market;
· Incorrect event date, time, or competition.
A5.2 Where an obvious error occurs, the Operator reserves the right, in its sole discretion, to:
· Void affected bets; or
· Correct the odds to the intended price and re-settle the bet accordingly;
· Withhold payment pending investigation;
· Recover any amounts already paid out in error.
A5.3 In determining whether an error is “obvious”, the Operator may consider:
· The prices offered by other major bookmakers;
· The nature of the error;
· Whether a reasonable customer should have recognised the error.
A5.4 The Operator's determination that an obvious error has occurred is final and binding, subject only to the complaint’s procedure set out in Annex G. Customers who exploit obvious errors may have their Accounts suspended or closed and winnings confiscated.
A6. Event Changes, Postponements and Abandonments
A6.1 Where an event is postponed, abandoned, or rescheduled, settlement will be determined according to:
· The specific market rules applicable to that event;
· Industry-standard practices where specific rules are not stated.
A6.2 Unless otherwise stated for a particular market:
· Bets on events not completed within 48 hours of the scheduled start time shall be void.
A6.3 Where an event venue, team, or participant changes, the Operator reserves the right to:
· Void bets; or
· Allow bets to stand, depending on the nature of the change.
A6.4 The Operator's decision on whether to void or allow bets to stand in cases of event changes is final and binding, subject only to the complaint’s procedure in Annex G.
A7. Settlement of Bets
A7.1 Bets are settled based on the official result of the relevant event.
A7.2 Where official results are amended after settlement:
· The Operator reserves the right to correct the settlement accordingly within 72 hours, including, after winnings have been credited.
A7.3 The Operator relies on information from official governing bodies and reputable data providers. The Operator is not responsible for inaccuracies in third-party data feeds.
A8. In-Play (Live) Betting
A8.1 In-play betting is inherently subject to delay due to:
· Data transmission;
· Video latency;
· Technical processing.
A8.2 The Operator reserves the right to:
· Delay acceptance of in-play bets;
· Reject in-play bets placed during critical moments;
· Void bets placed after an event has materially changed (e.g. goal scored, red card issued) where this was not yet reflected in the system.
A8.3 Where in-play bets are accepted in error after a material event has occurred, the Operator reserves the right to void such bets in its sole discretion.
A9. Cash Out Feature (Where Offered)
A9.1 Cash out is a discretionary feature offered by the Operator and may be:
· Available or unavailable at any time;
· Suspended without notice;
· Offered at values determined solely by the Operator’s system.
A9.2 The Operator does not guarantee the availability of the cash out feature for any bet.
A9.3 Where a cash out is successfully accepted, the bet is considered settled and cannot be reversed.
A10. Multiple Bets and Accumulators
A10.1 In accumulator bets, all selections must win for the bet to win, unless otherwise specified.
A10.2 Where one selection in an accumulator is void:
· The accumulator shall remain valid with the odds of that selection treated as 1.00 but that leg will not count toward win bonus percentage.
A10.3 Where one selection in a multiple bet loses, the entire bet loses unless the product rules state otherwise.
A11. Integrity of Sport and Suspicious Events
A11.1 The Operator takes the integrity of sport seriously.
A11.2 Where the Operator reasonably suspects that an event has been:
· Fixed;
· Manipulated;
· Subject to corruption; or
· Otherwise compromised,
the Operator reserves the right to:
· Suspend markets;
· Void bets;
· Withhold settlement pending investigation;
· Report relevant information to the Regulator and integrity bodies.
A11.3 Decisions taken under this clause may be made even if the official result of the event remains unchanged.
A12. Fraud, Abuse and Misuse
A12.1 Customers must not engage in conduct intended to:
· Exploit errors;
· Abuse, manipulate, or artificially influence betting markets;
· Collude with others;
· Use inside information unlawfully;
· Circumvent limits or controls.
A12.2 Where such conduct is detected or reasonably suspected, the Operator, at its sole and absolute discretion, reserves the right to immediately:
· Void bets;
· Withheld winnings pending investigation and confiscate winnings if the activity is deemed to be fraudulent;
· Suspend or close Accounts;
· Report the matter to relevant authorities.
A13. Finality of Decisions
A13.1 The Operator’s decisions relating to:
· The validity of bets;
· Settlement of markets;
· Application of these rules;
· Determination of errors;
shall be final and binding, subject to:
· The customer’s right to lodge a complaint under Annex G; and
· Any mandatory legal rights under applicable law.
A14. Transparency and Fairness
A14.1 These rules are intended to provide a fair and transparent framework for sports betting.
A14.2 Customers are encouraged to review these rules carefully before placing bets. By placing a bet, you acknowledge and confirm that you have read, understood, and agree to be bound by these rules. For the avoidance of doubt, continued use of the platform after any updates to these rules constitutes acceptance of such changes.
A14.3 Where specific market rules apply (e.g. football-specific rules, tennis-specific rules), such rules shall be published and shall form part of this Annex. In case of conflict between general rules and specific market rules, the market rules prevail.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
B1. Scope and Application
B1.1 This Annex governs all casino-style gambling products offered by the Operator, including but not limited to:
· Online casino games (e.g. slots, table games);
· Live dealer games;
· Virtual games (where applicable);
· Instant win games;
· Crash games (if offered);
· Any other casino-style games made available from time to time (together, “Casino Games”).
B1.2 This Annex applies to all customers who participate in Casino Games and supplements the Master Terms & Conditions. In the event of any inconsistency, this Annex shall prevail in relation to casino-specific matters.
B2. Nature of Casino Games and Player Responsibility
B2.1 Casino Games are games of chance or games combining chance and skill, and outcomes are determined by:
· Random Number Generator (“RNG”) software; or
· Live dealer processes; or
· A combination of technological and human processes.
B2.2 You acknowledge and accept that:
· You cannot influence the outcome of RNG-based games;
· Casino outcomes are unpredictable;
· No strategy guarantees winning.
B2.3 It is your responsibility to understand:
· The rules of each game;
· The stakes involved;
· The payout structure;
· The volatility of the game.
B3. Game Rules and Hierarchy of Rules
B3.1 Each Casino Game is governed by:
· The Master Terms;
· This Annex B;
· The specific rules displayed within or linked to the individual game.
B3.2 In the event of any inconsistency between these governing documents:
· The specific game rules for that particular Casino Game shall prevail over this Annex B and the Master Terms;
· Then this Annex B;
· Then the Master Terms.
B3.3 It is your responsibility to familiarise yourself with the applicable game rules before playing.
B4. Fairness and RNG Certification
B4.1 Where Casino Games rely on RNG technology, the Operator uses games supplied by reputable third-party providers.
B4.2 RNG-based games provided by third-party suppliers are represented by those suppliers to be:
· Independently tested;
· Certified by recognised testing laboratories;
· Designed to generate random outcomes.
B4.3 The Operator makes no representations or warranties regarding return-to-player (“RTP”) percentages for individual sessions or any period of play, and expressly disclaims any guarantee of winnings or positive outcomes. RTP percentages, where stated, are theoretical long-term averages provided for informational purposes only and may be based on third-party data. Actual results may vary.
B5. Game Availability and Functionality
B5.1 The Operator may, at its discretion:
· Add or remove Casino Games;
· Modify game portfolios;
· Restrict access to certain games;
· Suspend games for technical, regulatory, or risk reasons.
B5.2 The Operator makes no guarantee, representation, or warranty regarding the availability, accessibility, or uninterrupted operation of any Casino Game.
B5.3 Temporary unavailability of a game does not entitle you to compensation.
B6. Malfunctions and Technical Errors
B6.1 In the event of a confirmed system malfunction, the Operator reserves the right to void affected bets or game rounds that were directly impacted by the malfunction.
Such corrections will only apply to transactions that occurred during the period of the malfunction and will not affect unrelated gameplay.
B6.2 Where a game malfunction, software error, system failure or any technical irregularity occurs (whether or not immediately apparent), the Operator reserves the right to:
· Void affected game rounds;
· Cancel winnings attributable to the malfunction;
· Correct account balances;
· Recover amounts credited in error, including by deduction from your Account balance or future winnings.
B6.3 A malfunction includes, without limitation:
· Display errors;
· Software bugs;
· Connectivity issues;
· Game logic errors;
· Third-party provider failures.
B6.4 You agree not to exploit any malfunction or technical error and must immediately report any such issues to the Operator. Where exploitation is suspected or where you fail to report a known issue, the Operator may:
· Suspend or close your Account;
· Void bets or winnings;
· Recover improperly obtained funds, including funds obtained through exploitation or breach of these Terms, by deduction from your Account balance, withholding of withdrawals, or pursuit of legal remedies, at the Operator's sole discretion.
B7. Interrupted Games and Disconnections
B7.1 If a Casino Game is interrupted due to:
· Loss of internet connection;
· Device failure;
· Application crash;
· Server issues,
the outcome shall be determined by:
· The game provider’s system logic;
· The recorded game state on the server.
B7.2 Where possible, you may be able to resume an interrupted game by reconnecting.
B7.3 The Operator is not responsible for any losses, damages, or claims arising from customer-side technical failures, including but not limited to internet connectivity issues, device malfunctions, or software incompatibility.
B8. Stakes, Limits and Features
B8.1 Minimum and maximum stakes apply to Casino Games and may vary by game.
B8.2 The Operator reserves the right, at its sole and absolute discretion and without prior notice, to:
· Apply individual stake limits;
· Restrict certain game features (e.g. autoplay, bonus buys);
· Modify limits for responsible gambling or risk reasons.
B8.3 Certain features may be unavailable to customers who have applied limits or restrictions to their Account.
B9. Bonuses and Casino Play
B9.1 Casino play using Bonus funds is governed by:
· Annex C (Bonus & Promotions); and
· Any specific bonus terms communicated to you.
B9.2 Different wagering requirements may apply to different game types.
B9.3 The Operator reserves the right to exclude certain games or features from bonus wagering and to determine which games contribute to wagering requirements and at what percentage.
B10. Progressive Jackpots
B10.1 Some Casino Games may offer progressive jackpots.
B10.2 Progressive jackpots are typically pooled across multiple players and may be managed by third-party providers.
B10.3 Jackpot wins are subject to:
· Verification;
· Compliance checks;
· Any applicable game rules.
B10.4 In the event of a system error affecting jackpot display or calculation, the Operator reserves the right to correct the payout to reflect the accurate jackpot amount as determined by the Operator in its sole discretion. Any jackpot displayed in error shall be void.
B11. Live Casino Games
B11.1 Live casino games are conducted by human dealers and streamed via live video.
B11.2 The Operator is not responsible for any losses, damages, or claims arising from:
· Human errors made by live dealers;
· Camera issues;
· Streaming delays.
B11.3 Where an error occurs in a live game (including but not limited to technical malfunctions, display errors, procedural irregularities, or errors that affect the outcome), the Operator reserves the right to, in its sole discretion:
· Void the affected game round;
· Refund stakes.
B11.4 Decisions of the live dealer are final in relation to gameplay, subject to review and correction by the Operator where technical errors, rule violations, or other irregularities are identified.
B12. Collusion, Abuse and Prohibited Behaviour
B12.1 You must not:
· Collude with other players;
· Use automated software (“bots”);
· Exploit system vulnerabilities; Engage in unfair play;
· Attempt to manipulate game outcomes.
B12.2 Where such conduct is detected or reasonably suspected, the Operator may in its sole and absolute discretion:
· Suspend or close Accounts;
· Void winnings;
· Confiscate winnings already credited to your account balance;
· Report the matter to authorities.
B13. Third-Party Game Providers
B13.1 Many Casino Games are supplied by independent third-party providers.
B13.2 The Operator does not control the internal mechanics of third-party games.
B13.3 The Operator is not liable for any losses, damages or claims arising from or in connection with failures attributable to third-party game providers, subject to applicable law. You acknowledge that your remedies, if any, lie solely with the third-party provider.
B14. Finality of Decisions
B14.1 The Operator’s decisions regarding:
· Game outcomes;
· Application of these rules;
· Determination of malfunctions;
shall be final, conclusive, and binding on all parties, subject only to:
· Your right to raise a complaint under Annex G; and
· Any mandatory legal rights under applicable law.
B15. Transparency and Fair Play
B15.1 These rules establish the framework for casino gaming and are designed to protect the integrity of the Operator's gaming operations.
B15.2 You are solely responsible for reviewing and understanding all game rules before playing. Failure to understand game rules does not entitle you to any refund or remedy.
B15.3 Where further game-specific rules apply, these shall be made available and shall form part of this Annex.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
C1. Scope and Application
C1.1 This Annex governs all bonuses, promotions, incentives, and reward schemes offered by the Operator, including but not limited to:
· Welcome bonuses;
· Free bets;
· Free spins;
· Cashback offers;
· Reload bonuses;
· Loyalty rewards;
· Referral bonuses;
· Tournament prizes;
· Any other promotional incentives (together, “Bonuses”).
C1.2 You agree that we may send you bonus offers, promotions, special deals, newsletters, and other marketing or commercial communications via multiple channels. These may include, but are not limited to:
· Email;
· SMS / text message;
· Push notifications;
· In-app messages;
· Various social media platforms (such as WhatsApp, Telegram, Facebook, Instagram, X, TikTok, etc.);
· Phone calls.
C1.3 Participation in any Bonus, promotion, incentive or special offer is optional and subject to these Terms and any additional terms communicated for the specific Bonus, promotion, offer or incentive.
C1.4 In the event of any inconsistency between this Annex and any promotional communication, this Annex shall prevail unless the promotional terms expressly state otherwise.
C1.5 The Operator will include responsible gambling messages in promotional communications where required by applicable regulatory requirements, in such form and manner as the Operator deems appropriate.
C2. Discretionary Nature of Bonuses
C2.1 Bonuses are offered at the sole discretion of the Operator.
C2.2 The Operator is not obliged to offer Bonuses and may:
· Introduce;
· Modify;
· Suspend; or
· Withdraw
any Bonus or promotion at any time, with or without notice, subject to compliance with applicable law. The Operator shall have no liability for any losses or damages arising from such modification, suspension, or withdrawal.
C2.3 No customer has an automatic entitlement to receive any Bonus.
C3. Transparency and Communication of Bonus Terms
C3.1 The Operator is committed to ensuring that Bonus terms are:
· Transparent;
· Accessible;
· Written in clear language.
C3.2 Each Bonus offer will specify key terms, which may include:
· Eligibility criteria;
· Wagering requirements;
· Minimum odds (for sports betting bonuses);
· Time limits;
· Game restrictions;
· Maximum withdrawal limits (if applicable).
C3.3 It is the customer’s sole responsibility to review and understand all applicable Bonus terms before participating. By accepting any Bonus, the customer acknowledges having read, understood, and agreed to be bound by all applicable terms. Lack of understanding does not constitute grounds for any claim or remedy.
C4. Eligibility for Bonuses
C4.1 Bonuses are available only to eligible customers.
C4.2 The Operator may exclude certain customers from Bonuses, including (without limitation):
· Customers who have self-excluded;
· Customers subject to account restrictions;
· Customers flagged for responsible gambling concerns;
· Customers subject to regulatory or AML review;
· Customers suspected of abuse.
C4.3 The Operator reserves the right to limit eligibility based on:
· Geographic location;
· Account history;
· Responsible gambling considerations;
· Risk management criteria.
C5. Wagering Requirements
C5.1 Where wagering requirements apply, the Bonus (or associated winnings) must be wagered the specified number of times before withdrawal.
C5.2 Different wagering requirements may apply to:
· Different Bonus types;
· Different products (sports vs casino);
· Different games.
C5.3 Certain games may contribute differently (or not at all) towards wagering requirements.
C5.4 If wagering requirements are not met within the specified time period, the Operator reserves the right to:
· Remove the Bonus; and/or
· Remove winnings derived from the Bonus.
C6. Use of Bonus Funds
C6.1 Bonus funds may be subject to restrictions, including:
· Maximum stake per bet;
· Restrictions on certain markets or games;
· Prohibition on certain betting strategies.
C6.2 The Operator reserves the right to restrict or prohibit the use of Bonuses (including making specific games ineligible for bonus play or wagering contribution) without any prior notice and at its sole and absolute discretion, including but not limited to cases involving:
Certain high-variance or high-RTP games;
Products, game types, or individual titles prone to abuse, bonus exploitation, or unusual wagering behavior;
Hedge betting and/or equal coverage when combined with other risk factors;
Any game that, in the Company's sole and absolute discretion, is deemed unsuitable for bonus usage at any given time.
Games may become ineligible for bonus wagering or contribution immediately and without notice, even if not officially listed as restricted or ineligible on the website, in promotional materials, or in any other communication. The Operator is under no obligation to provide advance warning, justification, or a published list of such ineligible games. Any wagers placed on newly ineligible games using bonus funds may be voided, and associated winnings forfeited, at the Operator’s discretion.
C6.3 Bonus funds generally have no cash value unless converted to withdrawable funds in accordance with the applicable Bonus terms.
C6.4 Funds received via P2P Transfers are not eligible for bonuses, promotions, loyalty rewards, or wagering incentives unless expressly stated otherwise.
C6.5 If your account contains both a real balance and an active bonus from any promotion or incentive, the real balance will be utilised first. Once depleted, the bonus balance will be used. This process applies toward fulfilling the rollover or wagering requirements of the active bonus.
C7. Expiry of Bonuses
C7.1 Bonuses may be subject to expiry periods.
C7.2 If a Bonus is not used within the applicable timeframe, it may expire automatically.
C7.3 Expired Bonuses and any associated winnings may be forfeited.
C7.4 The Operator is not required to make good, reinstate, or provide any compensation for any expired or otherwise forfeited bonuses under any circumstances, and customers waive any right to claim such bonuses or compensation.
C8. Bonus Abuse and Prohibited Conduct
C8.1 Bonus abuse includes (but is not limited to):
· Creating multiple Accounts to obtain multiple Bonuses;
· Using false or misleading information;
· Collusion between customers;
· Using software or automated tools to exploit promotions;
· Any conduct designed to manipulate or exploit Bonus mechanics.
C8.2 Customers must not engage in any activity intended or reasonably likely to exploit Bonuses in a manner contrary to the spirit or letter of the promotion, as determined by the Operator in its sole discretion.
C8.3 Where the Operator reasonably suspects Bonus abuse, we may immediately and without prior notice or explanation:
· Withhold or void Bonus funds;
· Void winnings derived from Bonus play;
· Suspend or close the Account (in accordance with Clause 7 of the Master Terms & Conditions);
· Recover improperly obtained funds, including by deducting such amounts from any Account balance or future deposits; and/or
· Report the matter to relevant authorities and pursue all available legal remedies.
C9. Verification and Bonus Withdrawals
C9.1 Withdrawals of winnings derived from Bonus play are subject to:
· Successful completion of verification checks; and
· Compliance with Annex D (Payments & Withdrawals).
C9.2 The Operator may withhold Bonus-related withdrawals pending completion of KYC/AML checks.
C10. Responsible Gambling and Bonuses
C10.1 Customers must not use Bonuses in a manner that encourages harmful gambling behaviour. The Operator reserves the right to determine what constitutes such use in its sole discretion.
C10.2 The Operator reserves the right to:
· Restrict access to Bonuses for customers showing signs of gambling-related harm;
· Remove Bonuses where responsible gambling concerns arise.
C10.3 Bonus availability may be limited for customers who have applied safer gambling tools such as deposit limits or self-exclusion.
C11. Modification or Withdrawal of Promotions
C11.1 The Operator may modify, suspend, or withdraw any Bonus or promotion at any time for:
· Legal reasons;
· Regulatory reasons;
· Internal risk management reasons;
· Operational reasons.
C11.2 Where a Bonus is modified or withdrawn, the Operator shall determine in its sole discretion what rights, if any, have already accrued. The Operator may, but is not obligated to, honour partially completed Bonus requirements unless legally required to do so.
C12. Finality of Decisions
C12.1 The Operator’s decisions regarding:
· Eligibility for Bonuses;
· Application of Bonus terms;
· Determination of Bonus abuse;
· Interpretation of Bonus terms;
· Any other matters relating to Bonuses
shall be final and binding on the customer, subject to:
· The customer’s right to raise a complaint under Annex G; and
· Any mandatory legal rights under applicable law.
C13. Fairness and Transparency
C13.1 This Annex is intended to provide clarity regarding how Bonuses operate.
C13.2 Customers are responsible for reviewing all Bonus terms carefully before participating and are deemed to have done so upon acceptance of any Bonus.
C13.3 Where specific promotional terms apply, those terms shall be made available on the Website or through other communication channels and shall form part of this Annex. Failure to review and understand such terms does not entitle you to any refund or remedy.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
D1. Scope and Application
D1.1 This Annex governs all matters relating to:
· Deposits;
· Withdrawals;
· Payment methods;
· Transaction processing;
· Chargebacks;
· Reversals;
· Payment-related fraud;
· Financial controls.
D1.2 This Annex applies to all customers using payment services in connection with the Services.
D2. Accepted Payment Methods
D2.1 The Operator offers a range of payment methods, which may include:
· Mobile money services;
· Bank transfers;
· Debit and credit cards;
· Cryptocurrencies (as listed on the Website from time to time);
· Other third-party payment solutions.
D2.2 The Operator reserves the right to add, remove, or restrict any payment method at any time without notice. The availability of payment methods (including specific cryptocurrencies) may vary depending on:
· Regulatory requirements;
· Payment Service Provider (PSP) or blockchain availability;
· Technical limitations;
· Risk management considerations;
· The customer's account history, jurisdiction, or transaction patterns; or
· Any other factor determined relevant by the Operator in its sole discretion.
D2.3 The Operator reserves the right to add, remove, suspend, restrict or modify any payment method (including any cryptocurrency) at any time in its sole and absolute discretion, without prior notice or liability to any customer.
D2.4 For the avoidance of doubt, P2P Transfers (if offered) do not constitute withdrawals, deposits, or payment services and are subject to separate conditions under Clause 4.6.
D2.5 The Operator may utilise a Cyprus-based payment agent – Nowormonday Technologies Ltd (the “Payment Agent”) to facilitate certain payment processing services, including but not limited to deposits, withdrawals, and related transaction handling. The Payment Agent acts solely as an agent on behalf of the Operator (SkyHigh Innovations Limited), which remains the principal and the contracting party with the customer at all times. All rights, obligations, and liabilities under these Terms in relation to payments remain with the Operator. The use of the Payment Agent does not alter the customer’s contractual relationship with the Operator or the governing law and jurisdiction provisions set out in these Terms. Any references to “we”, “us”, “our”, or the Operator in this Annex D and elsewhere in these Terms include actions performed by the Payment Agent on the Operator’s behalf.
D3. Deposits
D3.1 All deposits must be made using payment methods that are:
· Registered in the customer’s own name; and
· Lawfully controlled by the customer.
D3.2 All deposits are subject to wagering requirements before a withdrawal can be affected. Unless otherwise stated, all deposits must be wagered at least once, before a withdrawal can be requested.
D3.3 Third-party deposits (i.e. deposits made by someone other than the account holder) are strictly prohibited. Any such deposits may be confiscated, and the Account may be immediately closed without refund.
D3.4 The Operator may, in its sole discretion, refuse deposits and suspend the account (and any associated winnings) pending investigation, where it suspects or reasonably believes that:
· The payment method does not belong to the customer;
· The deposit is linked to fraud, money laundering, terrorist financing, or other potentially illegal activity;
· Acceptance of the deposit would create legal, regulatory, financial, or reputational risk.
D3.5 Minimum and maximum deposit limits (including per cryptocurrency) apply and are displayed on the Website.
D3.6 Proportional Deposits and Legitimate Account Use
Deposits into your Player Account must be reasonable and proportionate to your intended and actual level of gameplay. The Operator monitors deposit patterns, wagering activity, and overall account usage to detect potential abuse, money laundering, responsible gaming concerns, or attempts to use the platform as a financial storage or transfer mechanism.
In the Operator's sole and absolute discretion, if any deposit(s) appear excessive, disproportionate, unusual, suspicious, or inconsistent with legitimate recreational gambling (including but not limited to large deposits followed by minimal or no wagering, repeated high deposits with low activity, or deposits that significantly exceed typical gameplay levels), the Operator reserves the right to:
Cancel or reverse the deposit(s) (in part or in full);
Deduct, recoup, or charge back any associated costs, fees, bonuses, or losses incurred by the Operator as a result;
Suspend or permanently close your Account;
Forfeit any related winnings, bonuses, or balances.
Furthermore, Player Accounts are provided solely for the purpose of participating in Games for recreational entertainment. They must not be used as a banking facility, electronic wallet, savings account, or means of storing, holding, or transferring funds without active gameplay. If the Operator reasonably suspects that your Account is being used in a manner resembling a financial institution (e.g., depositing funds with no or minimal wagering intent, holding large idle balances for extended periods, or using the Account primarily for non-gaming purposes), the Operator may, at its sole discretion:
Freeze or restrict access to the relevant funds pending investigation and verification;
Require additional source-of-funds documentation or enhanced due diligence;
Cancel pending transactions;
Deduct administrative fees;
Close the Account and confiscate any remaining balance in accordance with applicable laws and these Terms.
Decisions under this section are final and binding. The Operator is under no obligation to provide prior notice or detailed reasons where disclosure could compromise internal risk, AML, or fraud prevention processes. You agree that any funds affected by these measures are not guaranteed and may be permanently forfeited without refund or compensation.
D3.7 Deposits in cryptocurrency are subject to the following additional rules:
(a) You must send funds from a wallet you legally control and own.
(b) The Operator will credit your Account with the equivalent value in the base currency (e.g. USD, EUR, or as specified) at the exchange rate applied at the exact moment the transaction is confirmed on the relevant blockchain and received in the Operator’s wallet.
(c) Cryptocurrency deposits and withdrawals are converted using market exchange rates provided by reputable third-party pricing providers at the time the transaction is processed. The applicable rate will reflect prevailing market conditions at the time of confirmation and may differ from the rate at the moment the transaction was initiated due to market volatility.
(d) Due to blockchain volatility, network congestion, or other factors beyond the Operator's control, the credited amount may differ from the market value at the time of sending. You expressly acknowledge and accept that you bear all risk of price fluctuations, delays, and losses between sending and confirmation, and the Operator shall have no liability whatsoever for any such differences or losses.
(e) Deposits are only credited after the required number of blockchain confirmations (as determined by the Operator for each cryptocurrency) and successful AML/risk checks.
(f) The Operator reserves the right to reject or reverse any cryptocurrency deposit if it is sent from a prohibited wallet, mixer, tumbler, privacy coin, or address linked to sanctioned entities, high-risk jurisdictions, or illicit activity.
(g) No interest, compensation, refund or adjustment of any kind will be provided for delays, volatility losses, rejected deposits, or any other issues arising from cryptocurrency transactions, regardless of cause.
D4. Withdrawals
D4.1 Withdrawals are subject to successful completion of identity verification, KYC, AML/CTF checks, and customer due diligence, in accordance with Clause 5 of the Master Terms & Conditions.
D4.2 The Operator reserves the right to require that withdrawals are made using the same payment method used for deposit (including the same cryptocurrency wallet address), where technically possible, in order to:
· Prevent fraud;
· Prevent money laundering;
· Comply with regulatory expectations.
D4.3 Withdrawals in cryptocurrency are subject to the following additional rules:
(a) Withdrawals are processed to the wallet address provided and verified by you.
(b) The Operator will convert the withdrawal amount from the base currency to the requested cryptocurrency at the exchange rate applied at the exact moment the withdrawal is processed.
(c) The exchange rate is determined by rates provided by reputable third-party pricing providers at the time the transaction is processed. The applicable rate will reflect prevailing market conditions at the time of confirmation and may differ from the rate at the moment the transaction was initiated due to market volatility.
(d) You expressly acknowledge and accept that you bear all risk of price fluctuations, delays, and losses between processing and receipt in your wallet, and the Operator shall have no liability whatsoever for any such differences, losses, or delays.
(e) Withdrawals are only sent after the required internal review and blockchain confirmations.
(f) The Operator may impose minimum/maximum withdrawal limits per cryptocurrency and per transaction/day.
(g) The Operator may delay, suspend, or reject any cryptocurrency withdrawal if it suspects fraud, money laundering, breach of these Terms, or if required by regulatory obligations.
(h) Once a cryptocurrency withdrawal is broadcast to the blockchain, it is irreversible. The Operator is not liable for errors in wallet address, lost funds, or blockchain issues.
D4.4 The Operator may impose reasonable withdrawal limits for:
· Operational reasons;
· Responsible gambling reasons;
· Risk management purposes.
D4.5 Withdrawal processing times are indicative only and may vary due to:
· Verification checks;
· AML reviews;
· PSP or blockchain processing times;
· Technical issues.
D4.6 The Operator shall not be liable under any circumstances for any delays, failures, errors, or losses caused by or attributable to third-party payment service providers, blockchain networks, or any other third parties involved in the payment process.
D4.7 If you request to withdraw an amount exceeding the equivalent of USD 10,000 (or currency equivalent) within any rolling 30-day period, the Operator reserves the right, at its sole and absolute discretion, to:
Pay out the winnings in reasonable instalments over a period determined by us (typically not exceeding 90 days, but extendable as needed);
Spread payments across multiple transactions or methods;
Require additional verification or source-of-wealth documentation before each instalment.
This measure is implemented to ensure compliance with anti-money laundering obligations, protect against fraud, and promote responsible gambling practices. Instalment decisions are final and binding.
D4.7 Tax Withholding on Winnings
D4.7.1 In compliance with applicable Anjouan tax legislation (or lack thereof), the Operator does not withhold tax on winnings, as Anjouan is an offshore jurisdiction.
D4.7.2 You are solely and exclusively responsible for determining, reporting, and paying any taxes, duties, levies, or charges on winnings or transactions in your home jurisdiction or any other applicable jurisdiction. You agree to indemnify and hold the Operator harmless from any tax liability arising from your use of the Services.
D4.7.3 The Operator may, in its sole discretion, provide transaction records upon request for tax purposes, but is under no obligation to do so and makes no representation as to the accuracy, completeness, or suitability of such records for tax purposes. The Operator is not liable under any circumstances for your tax obligations, penalties, or any consequences arising from your tax reporting or non-reporting.
D5. Enhanced Due Diligence and Payment Reviews
D5.1 The Operator applies a risk-based approach to payment monitoring, including cryptocurrency transactions.
D5.2 Where higher-risk indicators are identified (including chain analysis flags, mixer use, privacy coins, or sanctioned wallet links), the Operator may apply enhanced due diligence, which may include:
· Additional identity verification;
· Requests for source of funds or source of wealth documentation;
· Requests for explanation of transaction patterns;
· Chain analysis reports.
D5.3 During enhanced due diligence reviews, the Operator may:
· Temporarily restrict withdrawals;
· Delay transaction processing;
· Suspend the Account where necessary;
· Confiscate funds if illicit activity is suspected or detected; and report the matter to relevant authorities without notice to you.
D6. Chargebacks and Reversals
D6.1 A chargeback occurs where a customer disputes a payment through their bank or card issuer rather than through the Operator’s complaints process.
D6.2 Chargebacks create significant operational and financial risk for the Operator.
D6.3 Where a chargeback occurs, the Operator reserves the right to:
· Suspend the customer’s Account;
· Reverse any winnings associated with the disputed deposit;
· Recover funds owed to the Operator.
D6.4 Cryptocurrency transactions are irreversible by nature. No chargebacks or reversals are possible on cryptocurrency deposits or withdrawals. Any attempt to dispute or reverse a cryptocurrency transaction through third parties will be treated as fraud/abuse.
D7. Fraud Prevention and Financial Crime
D7.1 The Operator actively monitors transactions (including blockchain activity) for indicators of:
· Fraud;
· Money laundering / terrorist financing;
· Payment abuse;
· Account takeover;
· Use of mixers, tumblers, privacy coins, or sanctioned addresses.
D7.2 Where fraud or financial crime is detected or reasonably suspected, the Operator reserves the right to, without prior notice and without liability:
· Freeze funds;
· Void transactions;
· Close Accounts;
· Report the matter to relevant authorities;
· Retain funds indefinitely pending investigation.
D8. Errors in Payments
D8.1 Where a payment error occurs (for example, duplicate crediting, incorrect amount, or technical error), the Operator reserves the right to:
· Correct the error;
· Reverse the transaction;
· Adjust the customer’s Account balance accordingly.
D8.2 You agree to cooperate fully with the Operator in correcting any such errors and to provide any information or documentation requested by the Operator. Any mistaken credit to your Account remains the property of the Operator and constitutes a debt owed by you to the Operator, which you must repay immediately upon demand. The Operator may set off any amounts owed against your Account balance or any future deposits.
D9. Fees and Charges
D9.1 The Operator reserves the right to charge fees for deposits and/or withdrawals, including blockchain/network fees for cryptocurrency transactions.
D9.2 Third-party payment providers or blockchain networks may impose their own fees, which are outside the Operator’s control. The customer is solely responsible for all such third-party fees, and the Operator shall have no liability for any fees charged by third parties or for any delays or failures caused by third-party payment systems or blockchain networks.
D10. Closed-Loop Payments Principle
D10.1 The Operator applies a closed-loop approach where reasonably possible, meaning that funds withdrawn should be returned to the original payment method used for deposit (including the same cryptocurrency wallet address). The Operator reserves the right to refuse any withdrawal request that does not comply with this principle, without providing reasons for such refusal.
D10.2 This principle is applied to:
· Protect customers;
· Prevent fraud;
· Comply with AML/CTF expectations.
D11. No Banking Relationship
D11.1 The customer’s Account is not a bank account and does not earn interest.
D11.2 Funds held in the Account are held solely for the purpose of participating in the Services.
D12. Finality of Payment Decisions
D12.1 The Operator’s decisions relating to:
· Verification requirements;
· Transaction monitoring;
· Payment restrictions;
· Chargeback handling;
· Cryptocurrency transactions;
shall be final and binding, subject to:
· The customer’s right to raise a complaint under Annex G; and
· Any mandatory legal rights under applicable law.
D13. Transparency and Fairness
D13.1 This Annex is intended to provide transparency around payment processing.
D13.2 Customers are encouraged to contact customer support if they have any questions regarding payments.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
E1. Purpose and Scope
E1.1 This Annex governs how the Operator handles:
· Technical failures;
· System errors;
· Software malfunctions;
· Settlement errors;
· Incorrect account balances;
· Failures in third-party systems;
· Any other technological or operational incidents affecting bets, games, transactions, or accounts.
E1.2 This Annex applies to all products and services offered by the Operator, including:
· Sports betting (Annex A);
· Casino games (Annex B);
· Bonuses and promotions (Annex C);
· Payments and withdrawals (Annex D).
E1.3 In the event of any inconsistency, this Annex shall prevail in respect of technical error and settlement matters.
E2. Nature of Technical Systems
E2.1 You acknowledge that the Services are provided through complex technical systems involving:
· Software;
· Servers;
· Networks;
· Third-party providers;
· Data feeds;
· Payment processors.
E2.2 While the Operator takes reasonable steps to ensure reliability, no system can be guaranteed to be error-free or uninterrupted.
E2.3 The Operator does not warrant that:
· The Services will always be available;
· The Services will be uninterrupted;
· The Services will be free from bugs or errors.
E3. Malfunction Voids All Plays and Pays
E3.1 The principle of “malfunction voids all plays and pays” applies across all products.
E3.2 Where a malfunction, technical failure, or system error occurs, the Operator reserves the absolute and sole right to:
· Void affected bets or game rounds;
· Cancel winnings derived from the malfunction;
· Reverse affected transactions;
· Correct account balances;
· Recover amounts credited in error, including by deducting such amounts from the customer's Account balance or future winnings.
E3.3 A malfunction includes (without limitation):
· Software bugs;
· Server outages;
· Data feed failures;
· Incorrect odds or prices due to system error;
· Display errors;
· Game logic failures;
· Third-party provider outages.
E4. Obvious System Errors and Incorrect Pricing
E4.1 Where odds, prices, game outcomes, or balances are clearly incorrect due to a technical or system error, or where the Operator reasonably determines that an error has occurred, the Operator reserves the right to correct such errors retroactively.
E4.2 This may include:
· Re-settling bets at the correct odds;
· Voiding bets placed on incorrect prices;
· Adjusting winnings or losses;
· Reversing erroneous credits.
E4.3 The Operator’s determination of whether an error has occurred shall be made reasonably, taking into account:
· The nature of the error;
· The system logs;
· Industry standards;
· External data sources.
E5. Incorrect Settlement of Bets or Games
E5.1 Bets and games are settled based on the best available information at the time of settlement.
E5.2 Where a bet or game is incorrectly settled (for example, due to incorrect data or technical failure), the Operator reserves the right to:
· Correct the settlement;
· Recalculate winnings or losses;
· Adjust account balances accordingly.
E5.3 This right applies even if:
· The customer has already been notified of the settlement;
· Winnings have been credited;
· Funds have been withdrawn (and the Operator reserves all rights to lawful recovery, including through legal proceedings, set-off against future deposits or winnings, or other available remedies).
E6. System Logs and Records as Authoritative Evidence
E6.1 The Operator maintains system records, transaction logs, and audit trails relating to:
· Bets placed;
· Games played;
· Transactions processed;
· Account activity.
E6.2 These records shall, in the absence of manifest error, constitute authoritative evidence of:
· What occurred;
· What bets were placed;
· What outcomes were generated;
· What balances applied.
E6.3 Customers acknowledge and agree that their own device records (e.g. screenshots, browser history, cached data) may not accurately reflect the authoritative system state and shall not constitute valid evidence in any dispute. The Operator's system records shall prevail in all circumstances, except where proven to contain manifest error.
E7. Customer Duty Not to Exploit Errors
E7.1 You must not exploit, attempt to exploit, or knowingly benefit from any technical or system error, malfunction, or vulnerability.
E7.2 Exploitation includes (without limitation):
· Continuing to place bets after becoming aware of an error;
· Attempting to withdraw, transfer, wager, or otherwise utilize funds credited in error;
· Using system vulnerabilities to gain advantage;
· Sharing information about errors to enable others to exploit them.
E7.3 Where exploitation is detected, reasonably suspected, or where a customer has benefited from an error regardless of intent the Operator may immediately and without prior notice:
· Void bets or winnings;
· Recover funds;
· Suspend or close Accounts immediately without prior notice and without obligation to provide reasons (in accordance with Clause 7 of the Master Terms & Conditions);
· Report the matter to relevant authorities, law enforcement, or regulatory bodies where appropriate; and/or pursue legal action to recover losses or damages.
E8. Third-Party Failures
E8.1 The Operator relies on third-party providers for:
· Game software;
· Odds feeds;
· Data feeds;
· Payment processing;
· Infrastructure services.
E8.2 The Operator shall not be liable for any errors, malfunctions, delays, or failures caused by or attributable to any third-party provider, including but not limited to game providers, data feed providers, payment processors, or infrastructure providers.
E8.3 Where a third-party failure affects bets, games, or transactions, the Operator reserves all rights set out in this Annex E, including the right to void affected transactions and correct account balances.
E8.4 Customers acknowledge that third-party providers are not agents of the Operator and that the Operator has no control over their systems, operations, or performance.
E8.5 The Operator is not responsible or liable for any losses, damages, or consequences arising from failures attributable to third-party systems, but reserves the right to take corrective action (including voiding bets, adjusting balances, or reversing transactions) where such failures affect fairness, integrity, or accurate operation of the Services.
E8.6 Where third-party failures result in incorrect outcomes or balances, the Operator may apply the remedies set out in this Annex.
E9. Downtime and Service Unavailability
E9.1 The Services may be unavailable from time to time due to:
· Maintenance;
· Upgrades;
· Technical failures;
· Force majeure events.
E9.2 The Operator shall not be liable for any losses, damages, lost profits, lost opportunities, or consequential losses arising from or related to service downtime, interruption, or unavailability, except to the extent such liability cannot be excluded by applicable law.
E10. Fairness and Customer Protection
E10.1 The Operator applies this Annex not only to protect its systems, but also to ensure fairness to customers.
E10.2 Corrections will be applied in a manner that the Operator reasonably determines seeks to restore the position that would have applied had the error not occurred, and the Operator's determination of the appropriate correction shall be final subject to Clause E11.
E10.3 Customers remain entitled to raise concerns or complaints regarding technical issues in accordance with Annex G (Complaints & Dispute Handling).
E11. Finality of Technical Determinations
E11.1 The Operator’s reasonable determinations regarding:
· Whether a technical error occurred;
· How a correction should be applied;
· What settlement is appropriate;
shall be final and binding on all parties, subject only to:
· The complaints process under Annex G; and
· Any mandatory rights under applicable law.
E12. Transparency
E12.1 This Annex is intended to ensure transparency regarding how technical issues are handled.
E12.2 Customers are encouraged to contact customer support promptly if they believe an error has occurred. Failure to report a suspected error within a reasonable time may affect the customer's ability to challenge the Operator's determination.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
F1. Purpose and Regulatory Intent
F1.1 The Operator recognises that gambling carries a risk of harm and affirms that player protection is a core legal, ethical, and operational obligation.
F1.2 This Annex sets out how the Operator enforces safer gambling protections, including when and how it may intervene in customer activity.
F1.3 These measures are designed to:
· Protect customers from gambling-related harm;
· Protect vulnerable persons;
· Promote sustainable and responsible gambling;
· Demonstrate compliance with regulatory expectations and best practice.
F2. Commitment to Player Protection
F2.1 The Operator affirms that commercial objectives do not override the obligation to protect player wellbeing.
F2.2 Where there is a conflict between commercial interest and player protection, player protection shall take precedence.
F2.3 All staff are expected to support and uphold safer gambling principles in their roles.
F2.4 While the Operator is fully committed to upholding player protection safeguards, it is a sole responsibility of the player to ensure that they are gambling in a safe, responsible and affordable manner at all times.
F3. Safer Gambling Tools
F3.1 The Operator provides customers with access to tools designed to support safer gambling, which may include:
· Deposit, Loss and Time Limits
· Cool-offs
· Various self-exclusion options;
· Account closure functionality.
F3.2 These tools are designed to help customers control their gambling behaviour and spending.
F3.3 Certain tools may be mandatory where required by law or regulatory expectation.
F4. Operator-Led Interventions
F4.1 The Operator may actively monitor customer activity for indicators of gambling-related harm.
F4.2 Indicators may include (without limitation):
· Rapidly escalating spend;
· Prolonged gambling sessions;
· Repeated failed deposits;
· Evidence of distress or loss of control;
· Patterns inconsistent with sustainable recreational gambling.
F4.3 Where such indicators are identified, the Operator may proactively intervene.
F5. Types of Interventions
F5.1 Interventions may include:
· Providing responsible gambling information;
· Encouraging the use of safer gambling tools;
· Imposing limits;
· Temporarily restricting products;
· Enforcing self-exclusion;
· Suspending the Account temporarily or permanently.
F5.2 Interventions may be applied with or without customer consent. We shall not be liable for any potential loss arising from interventions.
F5.3 P2P Transfers may be restricted or disabled where the Operator identifies responsible gambling concerns in respect of either the sending or receiving Account.
F5.4 The Operator is not required to provide advance notice before applying protective restrictions or offer any justifications for the type applied restrictions.
F6. Self-Exclusion
F6.1 Self-exclusion allows customers to voluntarily block their access to gambling services for a defined period of time or permanently.
F6.2 Once self-exclusion is activated:
· The customer’s Account will be blocked;
· Marketing communications will cease;
· Attempts to access gambling products will be restricted.
F6.3 The Operator will take reasonable steps to prevent self-excluded customers from gambling but cannot guarantee that all access will be technically prevented in every circumstance.
F6.4 While the self-exclusion is active, you may log in to your account and request a withdrawal (if you have available balance). You are not allowed to deposit further funds or place any bets. You are also not eligible for any offers or bonuses during the period of self-exclusion.
F6.5 Although you will not receive promotional marketing communications, the Operator may send you service messages as standard.
F6.6 Once the self-exclusion period expires, the account will be re-opened automatically, and you will start receiving marketing communications.
F6.7 If you have selected a permanent self-exclusion, this exclusion shall remain in effect indefinitely. Any request to re-open your Account following a permanent self-exclusion will be at the sole discretion of the Operator. In order for the Operator to consider re-opening, you must proactively contact us, complete the Safer Gambling Questionnaire, provide satisfactory evidence that you are in control of your gambling, and undergo any additional verification procedures the Operator deems necessary. The Operator reserves the right to refuse any re-opening request without providing reasons.
F7. Protection of Vulnerable Customers
F7.1 The Operator takes additional care where there are indicators that a customer may be vulnerable.
F7.2 Vulnerability may arise from:
· Gambling-related harm;
· Mental health challenges;
· Financial distress;
· Life events that impair decision-making.
F7.3 Where vulnerability is identified, the Operator may apply stricter safeguards and take preventive actions on your account.
F8. Relationship with Account Restrictions (Master Terms & Conditions Clause 7)
F8.1 Interventions under this Annex are complementary to the Operator’s general powers to restrict or terminate Accounts under Clause 7 of the Master Terms & Conditions.
F8.2 Actions taken under this Annex shall be deemed reasonable protective measures.
F9. Marketing Restrictions
F9.1 Customers subject to safer gambling restrictions or self-exclusion will not receive promotional marketing.
F9.2 This restriction applies even where the customer has previously opted into marketing communications.
F10. Record Keeping and Accountability
F10.1 The Operator maintains records of:
· Safer gambling interactions;
· Interventions applied;
· Decisions made under this Annex.
F10.2 These records support:
· Accountability;
· Continuous improvement;
· Regulatory oversight.
F11. No Liability for Protective Interventions
F11.1 The Operator shall bear no liability whatsoever for any losses, damages, costs, or expenses of any kind (whether direct, indirect, consequential, special, punitive, or otherwise) arising from or related to the application of any restrictions, interventions, or protective measures under this Annex, including but not limited to:
· Losses of opportunity;
· Losses of potential winnings;
· Customer dissatisfaction.
F11.2 These protections are applied in the interests of customer welfare and regulatory compliance.
F12. Fairness and Transparency
F12.1 The Operator commits to applying safer gambling interventions in a fair and proportionate manner.
F12.2 Customers may contact customer support for clarification regarding safer gambling restrictions.
F12.3 Customers retain the right to raise complaints regarding interventions in accordance with Annex G.
F13. Finality of Safer Gambling Decisions
F13.1 The Operator’s reasonable decisions regarding:
· Identification of risk indicators;
· Appropriate level of intervention;
· Application of restrictions;
shall be final and binding on the customer, subject only to:
· The complaints process under Annex G; and
· Any mandatory legal rights under applicable law.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
G1. Purpose and Principles
G1.1 The Operator is committed to dealing with customer complaints fairly, transparently, promptly, and professionally.
G1.2 This Annex sets out the process by which customers may raise complaints and how such complaints will be handled.
G1.3 The complaints framework is designed to:
· Protect customer rights;
· Promote fair outcomes;
· Support transparency and accountability;
· Demonstrate compliance with regulatory and consumer protection expectations.
G2. What Constitutes a Complaint
G2.1 A complaint is any expression of dissatisfaction relating to:
· The Services;
· The handling of an Account;
· Settlement of bets or games;
· Payment processing;
· Application of these Terms;
· Conduct of staff or agents.
G2.2 Requests for general information or routine service issues (e.g. password resets) do not normally constitute complaints unless dissatisfaction is expressed.
G3. How to Submit a Complaint
G3.1 Customers may submit complaints via:
· Customer support email;
· In-platform messaging tools;
· Other official communication channels notified by the Operator.
G3.2 Complaints should include:
· The customer’s Account username;
· A clear description of the issue;
· Any relevant supporting information.
G3.3 The Operator requires the above listed information in order to investigate complaints effectively and timely.
G4. Complaint Handling Process
G4.1 All complaints are logged and acknowledged.
G4.2 Complaints are reviewed by appropriately trained staff.
G4.3 The Operator aims to provide a substantive response within a reasonable timeframe, typically within 14 days, although more complex matters may require longer. Time limits are indicative only and do not create binding obligations. Failure to respond within any specified timeframe shall not constitute a breach of these Terms or give rise to any liability.
G4.4 Where additional time is required, the customer will be informed accordingly.
G5. Fairness and Objectivity
G5.1 Complaints will be assessed fairly and impartially in accordance with the Operator's internal procedures and policies.
G5.2 The Operator will consider:
· Relevant account records;
· System logs;
· Applicable Terms;
· Any supporting evidence provided by the customer.
G5.3 Decisions will be explained clearly to the customer.
G6. Escalation and External Remedies
G6.1 If a customer is dissatisfied with the outcome of a complaint, they may request escalation for further internal review.
G6.2 Where internal escalation does not resolve the matter, the customer may have the right to refer the complaint to:
· The Anjouan Gaming Authority (AGA); and/or
· Appropriate courts or arbitration bodies.
G6.3 Nothing in this Annex limits the customer’s statutory rights to seek legal remedies.
G7. Alternative Dispute Resolution Provider
The Company has a formal agreement with an Anjouan-approved Alternative Dispute Resolution Entity - CADRE. The entity is competent in adjudicating gaming complaints/disputes.
Players may initiate ADR if:
· They submitted a valid complaint via the operator’s official form;
· The operator issued a final response or failed to resolve within the stated timelines and is unresponsive to further requests for information;
· They remain dissatisfied.
To initiate:
· Contact the designated ADR provider and submit evidence/communication history plus the ADR form.
Further details can be found by contacting the Operator’s Customer Service Department.
G8. Records and Regulatory Oversight
G8.1 The Operator maintains records of:
· Complaints received;
· Actions taken;
· Outcomes reached.
G8.2 Such records may be made available to the Regulator upon lawful request.
G9. Abuse of the Complaints Process
G9.1 Customers must not misuse the complaints process.
G9.2 Where a complaint is found to be:
· Frivolous;
· Vexatious;
· Abusive; or
· Intended to harass staff,
the Operator reserves the right to limit or terminate further engagement with such complaints, close the complaint file, and refuse to respond to further communications on the matter, without prejudice to any legal obligations.
G10. Transparency
G10.1 This Annex is intended to provide transparency regarding how complaints are handled.
G10.2 Customers are encouraged to contact customer support with any concerns before escalating matters.
G11. Finality
G11.1 The Operator’s internal complaint decisions represent its final and binding position and may not be challenged or re-opened except through:
· Any referral to the Regulator; and
· Any rights available under applicable law.
(This Annex forms part of the Master Terms & Conditions and must be read together with them.)
H1. Purpose of Regulatory Disclosures
H1.1 This Annex provides customers with transparent information regarding:
· The Operator’s legal and regulatory status;
· Customer rights and protections;
· Legal obligations applicable to gambling under Anjouan license;
· The Operator’s compliance framework.
H1.2 These disclosures are intended to:
· Promote informed consumer choice;
· Support transparency and trust;
· Demonstrate the Operator’s commitment to lawful and responsible operations.
H1.3 These disclosures are provided for informational purposes only and do not create any additional rights, obligations, or liabilities beyond those expressly set forth in these Terms.
H2. Licensing Status
H2.1 The Operator is licensed to provide gambling services under the Anjouan Gaming License.
H2.2 The Operator operates under the supervision of the Anjouan Gaming Authority (AGA).
H2.3 The Operator’s licence details are made available on the Website and may be provided upon request.
H2.4 The Operator is required to comply with:
· Licence conditions;
· Regulatory directives;
· International best practices;
· Regulatory guidance issued from time to time.
H3. Legal Age for Gambling
H3.1 The minimum legal age to participate in gambling under the Anjouan license is 18 years; however, the legal age to gamble in your jurisdiction may be higher. It is solely your responsibility to ensure that you are of legal age to gamble in the jurisdiction where you reside or from which you access the Services. The Operator accepts no liability for any breach of local age restrictions.
H3.2 The Operator applies strict age-verification controls and does not knowingly permit minors to gamble.
H3.3 Underage gambling is unlawful and may result in:
· Account closure;
· Forfeiture of winnings;
· Reporting to relevant authorities where required.
H4. Responsible Gambling Commitment
H4.1 The Operator recognises gambling as a form of entertainment and not a means of generating income.
H4.2 The Operator actively promotes responsible gambling by:
· Providing safer gambling tools;
· Monitoring for indicators of harm;
· Intervening where appropriate;
· Providing information and support resources.
H4.3 Customers who feel that gambling is becoming problematic are encouraged to seek support.
H5. Support Organisations
H5.1 The Operator encourages customers who may be experiencing gambling-related harm to seek independent support.
H5.2 Support resources may include:
· Local mental health and counselling services;
· Financial counselling services;
· International responsible gambling organisations.
H5.3 Contact details for support services are made available on the Website or through customer support.
H6. Anti-Money Laundering and Financial Crime Compliance
H6.1 The Operator adheres to applicable AML/CTF standards as required by applicable laws.
H6.2 Customers may be required to provide identity verification, source of funds, source of wealth information, and any other documentation the Operator reasonably deems necessary for compliance purposes.
H6.3 The Operator may delay, restrict, reverse or refuse transactions where required by regulatory standards or where the Operator reasonably suspects fraud, money laundering, or other illegal activity.
H6.4 The Operator may be prohibited from providing full explanations for certain actions in order to comply with legal and regulatory obligations, and customers acknowledge that they may not receive detailed reasons for all decisions made by the Operator.
H7. Data Protection and Privacy
H7.1 The Operator processes personal data in accordance with international data protection standards.
H7.2 Customers have rights regarding their personal data, including:
· The right of access;
· The right to correction;
· The right to object to certain processing;
· The right to request deletion where legally applicable.
H7.3 Full details are set out in the Operator’s Privacy Policy, which may be updated from time to time at the Operator's discretion. Customers are responsible for reviewing the Privacy Policy regularly.
H8. Fair Treatment and Consumer Protection
H8.1 The Operator is committed to treating customers fairly in accordance with applicable legal requirements and industry standards.
H8.2 Customers are entitled to:
· Clear information about products and terms;
· Handling of complaints in accordance with the Operator's complaints procedure;
· Transparent settlement of bets and transactions.
H8.3 These rights are subject to and governed by Annex G (Complaints & Dispute Handling), which forms an integral part of these Terms.
H9. Complaints and Regulatory Escalation
H9.1 Customers who are dissatisfied with the Operator’s handling of a complaint may have the right to escalate the matter to the Regulator.
H9.2 Contact details for the Regulator may be provided on the Website or upon reasonable request.
H10. Jurisdictional Restrictions
H10.1 The Services are intended for use by persons located in jurisdictions where online gambling is lawful.
H10.2 Customers are solely responsible for ensuring that their use of the Services complies with any and all laws applicable to them in their jurisdiction of residence or location, and the Operator accepts no liability for customers' non-compliance with such laws.
H10.3 The Operator reserves the right, in its sole discretion, to restrict, suspend, or terminate access from any jurisdictions where the provision of gambling services may be unlawful, restricted, or where the Operator determines that providing Services would be commercially unviable or expose the Operator to unacceptable risk.
H11. Transparency of Rules and Terms
H11.1 These Terms and all Annexes are made available to customers via the Website or application, and customers are deemed to have access to, knowledge of, and acceptance of these documents upon registration and usage of the Services.
H11.2 It is the customers' responsibility, and they are encouraged to review these documents carefully and are responsible for understanding their rights and obligations hereunder. Failure to review and understand such documents does not entitle customers to any refund or remedy.
H11.3 Continued use of the Services following any updates or modifications constitutes full acceptance of these Terms as amended, and customers waive any right to claim they were not bound by such changes.
H12. Commitment to Regulatory Cooperation
H12.1 The Operator is committed to maintaining a transparent and cooperative relationship with the Regulator.
H12.2 The Operator may update policies, procedures, and these Terms at any time in its sole discretion to reflect:
· Changes in law;
· Changes in regulatory expectations;
· Evolving best practice,
· or any other reason the Operator deems appropriate in its sole discretion.
